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Calculate your Savings!

Number of staff dedicated to payment handling
Average hourly wage of staff dedicated to payment handling (£)
Number of hours per day payment handling is open
Remember that an IVR is open 24/7, including Bank Holidays!
IVR Annual Cost £ Customer Payment Handling cost £
Initial set-up fee 499 Staff salary costs 54,600
Minimum monthly service fee (£110 x 12) * 1,320 Staff employers' National Insurance ** 3,631
1,819 58,231
IVR Saving £56,412 - that's 97%
* The IVR is a commission based service with a minimum usage of 5000 minutes per month at the current rate of 2.2p per minute, paid monthly
** Assumes National Insurance rates effective 5/4/2008

Note:
Bank processing charges, merchant account charges, telephone line rentals and telephone call charges are all assumed to be at consistent rates whether the IVR or Customer's own payment solutions are used.