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Phone Payment Solution

A Payment Solution - IVR

Automated payment solution via Interactive Voice response (I.V.R.) can deliver indisputable benefits in several key areas.

In every service industry streamlining personnel costs is crucial. An automated solution incorporating IVR can result in the cost of live agent payment processing being
dramatically reduced by an industry typical of around 70 - 90%.

Automated credit/debit card payments can be facilitated 24/7 and an IVR eliminates the problems of matching consumer demand with agent ability. The solution provides
optimum security and maintains consistency of a desirable customer perception throughout the payment process.

Phone Payment Solution - Key Features

Other Key features of automated payment solution include shorter wait times for clients whilst through effective prompt commands, delivers the client to the point of payment in the shortest time possible.
The Client exits the payment process with a perception of efficiency and quality. During the payment stages the client can opt to speak to a live agent if preferred as the solution facilitates the streaming of more complex matters and frees live agents from mundane payment handling.

Additional features of Automated solutions include the ability to run targeted marketing/product awareness strategies that also might be relevant to clients.

Ease of monitoring calls throughout especially noting the route to payment enable the business to fine tune and modify the system and replaces the need for
campaign or periodical systems retraining.

Now part of of everyday interactive interaction between user and provider, many users will intuitively navigate the system in order to complete their payments.
Whilst typically associated with inbound payment callers, there may circumstances where outbound bill chasing/reminders could also apply.

IVR offers considerably more application solutions - a few of which are suggested below -