Payment IVR
Telephone Payment IVR Solutions provide an excellent means of minimising the cost of receiving client’s payments whilst increasing the customer's perception of organisation and efficiency.
As an activity often associated as an essential overhead, eliminating payment receipt agents using IVR can actually increase the time taken to complete the transaction.
Payment IVR 24/7
Automated systems enable clients to access the payment system in the ever increasing 24/7 world and the system offers an opportunity to add on marketing options such as payment protection policies or break down cover for example.
Twenty four hour system availability also eliminates typical manning problems encountered at peak times and also takes the guess work out of fluctuating payment patterns.
The real skill is producing a set of clearly thought out payment commands for the client to follow, anticipating the clients every possible IVR. At any stage of the IVR process, the payment route has the potential to falter, at which time an automated call back for payment could be triggered or better still, a live agent monitoring the multiple inbound payment calls whilst performing other functions can easily be patched in to resolve any difficulties.
Even in this scenario, a ninety percent plus reduction in the number of Payment agents required is easily achieved through the Use of Payment IVR. Back room analysis of the payment IVR system allows a training or under testing option to be easily switched on or off to test additional functions and eliminates the ongoing training costs associated with live agents.
Carefully executed payment IVR systems will incorporate intuitive flow processes to facilitate the easiest client through put and enhances the clients’ sense of security instilled in the payment system in addition to the positive benefits of a carefully selected voice command persona.
Phone payment systems
Phone payment system.
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