IVR Costs
For IVR costs analysis, the effects and benefits are immediately apparent. The ongoing cost saving by the IVR client dwarfs the initial development and consultation costs.
IVR (Interactive Voice Response) typically shrinks live agent costs by up to 90% an annual benefit that continues year on year and can be appreciated without further IVR system development.
However, in our experience many clients once seeing the costs benefits are keen to see how further integration of accounting and payment facilities, logistics, scheduling and marketing to existing clients can be achieved.
IVR costs are far outweighed by the redefinition of specialist live agents and the benefits of zero or reduced training department budgets.
Automated caller routing using IVR costs far less than an office hours receptionist and immediately opens up the virtual organisation for routine (non specialist) enquiries to seven days a week.
Automated integration of other client functions such as management reporting and accounts reconciliation using IVR also sees costs plummet thanks mainly to an administration free process where bespoke IVR systems are streamlined with clients existing applications.
Self service IVR functions such as timetabling, online commerce payments and personal bank account management all help drive down costs making IVR and its increasing application possibilities an exciting prospect for any customer servicing organisation of any size.
Phone payment systems
Phone payment system.
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