IVR Features
Interactive Voice response (IVR) features multiple benefits to the client and payee which encapsulate the fast growing pace of IVR Solutions world wide.
The most obvious benefit is the 80-90% cost reductions in man power costs achieved. Cost saving is typically the most acclaimed of the system's features due to the immediate availability of 24/7 automated IVR which might even replace restricted hours previously unaffordable prior to the introduction of IVR.
Payment IVR typically features selective hours of operation and ease of interaction flow programmes with a simple one off set up eliminating the need for training and performance monitoring.
Other features and benefits include reduced administration costs through the reduced staffing and under/over staffing problems associated with peak trading periods.
The IVR package features integrated security procedures as a failsafe which surpass or match those measures encountered with live agent systems.
IVR payment overcomes security concerns within the wider public domain that associate internet with security vulnerabilities. This particular feature is on the whole overshadowed by the cost saving benefits of IVR yet in the current ID fraud and theft reported cases trend, this is a major feature worth its prominence when promoting an organisations adaptation of IVR systems.
IVR has the option to route enquiries to specialist operators with the practical knowledge required to deal with the client enquiry.
The feature as with other IVR applications requires a one off set up and adjustments according to knowledge transfers achieved by live agents.
The dovetailing feature of the IVR package allows the user to benefit from IVR departmental transfers also integration of other software houses accounts and management reporting packages.
The multiple IVR features listed here is not an exhaustive list and the features vary according to bespoke customer IVR system specifications.
Phone payment systems
Phone payment system.
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