CPE versus hosted IVRs
CPE (Customer Premises Equipment) and the battle with hosted servers is facing growing opposition as the argument is clearly favouring hosted solutions.
With the hosted options, fewer steps are involved and less equipment is required at the clients' site.
The need for detailed network planning and directories is much reduced and requires no installation or software testing.
Hosted solutions can be implemented gadually, step by step, line by line and run favourably alongside a CPE network, not necessarily versus CPE solutions.
Certain engineers argue that CPE offers greater control although this is achieved only at a cost. With the control comes greater responsibility.
Certainly when migrating to IP telephony, hosted brings greater accuracy and far more satisfactory first time success. Comparing CPE versus hosted, it is realistic
That the hosted service provider will achieve a higher degree of first time implementation success compared with CPE.
Also worthy of note, hosted solutions are fare more likely to achieve higher levels of security as CPE is unlikely to have the security dedicated data centres available to hosted service providers.
For further information and comparison, speak with our consultants who will be pleased to set out the various perspectives of CPE versus hosted.
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